Privacy Policy

Ground Zero Tech-Works Inc is committed to respecting and protecting your privacy


Ground Zero Tech-Works Inc. (that's us!) provides AyaNova software and AyaNova support.

You can visit our AyaNova website and our AyaNova Help documentation without identifying yourself or revealing any personal information.

This privacy policy explains how we use any personal information we collect about you when you use this website or contact us.

What information do we collect about you?

Information about you (such as your email address, name, company information) is provided to us when you email us directly, email us via our online form, email us via our online temporary Key request form or register on our AyaNova Support Forum.

When you place an order for our AyaNova products and services with ShareIT (our payment processing partner), information you provided in your order (your company name, company contact information, contact name) is sent to us once payment is confirmed by ShareIT (we do NOT have access to your payment information).

Also refer to 18. Processing of Personal Data outlined in our EULA (End User License Agreement), which is also displayed for acceptance before installing any latest AyaNova product.

How will we use the information about you?

We will use this information to provide the services requested, to provide your subscription licenses, to maintain case and bug issues reported by you, and to send you relevant AyaNova information.

Ground Zero Tech-Works Inc. will not share your information for marketing purposes with companies outside Ground Zero Tech-Works Inc.

In the event that your AyaNova is hosted with a third party (for example, with HaveAByte.com) and support is requested by you or your hosting company, your hosting company may provide us with your contact information and company information so that we may provide support.

In processing your order, ShareIT (our payment processing partner) sends us your details so that we may process your company subscription license(s) and email your subsequent Key to you.

Access to your information and correction

If you would like a copy of some or all of your personal information, please contact us.

You may ask us to correct or remove information you believe is inaccurate.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to sensitive information that may include requesting your ShareIT order information (subscription order number(s), subscription(s) purchased, date of purchase(s), registered email address, registered company name, registered company address).

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Cookies are used when you click on Add to Cart for any AyaNova subscription product.

When you click on Add to Cart, a cookie is placed on your device and you are redirected to ShareIT's website cart with that selected AyaNova subscription now showing in your cart. These "cookies" maintain the subscription products you have added to your shopping cart so that you can purchase multiple subscription products in one order.

When trying out our demo RI, MBI and/or WBI, or using your own setup of RI, MBI and/or WBI, ASP.NET adds cookies to preserve session authentication; however no personally identifiable information is stored in that cookie, just random ID numbers generated by ASP.NET on login.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. Note that if you do not accept the cookies, your cart will only display the last selected AyaNova subscription product, not multiple products.

Other websites

Our website contains links to other websites that may be of convenience to you. This privacy policy only applies to this website so when you link through to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 17 May 2018

How to contact us

If you have any questions about our privacy policy or information we hold about you, please contact us by email via support@ayanova.com or via our online form


Ground Zero Tech-Works Inc., 05 - 3610 Christie Parkway Courtenay, BC V9N 9T6 Canada
Since 1999 AyaNova® is a registered trademark of Ground Zero Tech-Works Inc. in the United States and other countries.
End User License Agreement | Privacy Policy