DataPortal Common Issues

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DataPortal Common Issues



If an issue with the Data Portal, you first need to confirm at what point an issue first occurs. This means the first thing you do is re-check every step in order.


If continue to experience an issue, check the AyaNova Support Forum in the Data Portal section for a solution similar to your issue. You might also check out the WBI and MBI sections as may be similar issues as all have to do with IIS and .NET


If continue to experience an issue, either post the following on the AyaNova Support Forum or send via direct email to AyaNova support:

Identify the issue you are having and what step it relates to - provide details of what exactly was done, possibly screenshots etc of the issue

Confirm in your message each step performed in its order up to that point, and very importantly, provide details about each step that has been taken up to the point of the issue.

This includes confirming exactly what you set as per Step #1: Installation; if you performed the Extra:; confirmation of each part of Step #2: Configuration; confirmation of each step of Step #3 - including what you typed in your URL, etc etc.

Confirm that you have re-registered ASP.NET 4 with your IIS by running "%windir%\Microsoft.NET\Framework\version\aspnet_regiis.exe" -i where %winver% is the Windows directory for your operating system, and version represents the version number of the .NET Framework that you installed on your server  (provide exactly what you entered where and confirm it completed successfully etc)