Feature Details > Customer Service Requests > Customer Service Requests grid

The Customer Service Requests grid in AyaNova is where you can view requests for service made directly by clients using the optional add-on WBI (web browser interface)

In addition to supporting roving technicians on the road, WBI is also an excellent way to provide modern service capabilities to your customers, refer to the our web site http://www.ayanova.com for details on WBI and other remote access options.

The Customer Service Requests grid in the AyaNova program is also where you can accept a request (and thereby auto-generate a service workorder from it), or reject a request.

CSR1

Security Group internal object: Object.ClientServiceRequest

Forbidden: User of that security group can not access the Client Service Request grid nor CSR entry screens

Read Only: User can view the Client Service Request grid but can not accept or reject if also has rights to Service Workorders

Read/Write or Read/Write/Delete: User can access the Vendors grid, view, accept and reject if also has rights to Service Workorders

Columns of the Customer Service Request grid

Status	displays whether request is open, accepted or rejected or if workorder the CSR was created from is Closed
Workorder	Displays workorder # request accepted to	Select to open Service Workorder entry screen
Priority	Priority set by customer
Record Created	Date when customer created service request
Client	Name of client service request is for
Reference Number	Number assigned by customer for their internal use
Head Office	Name of head office for the client if applicable
Client Service Request	Brief description of service requested	Select to open the Customer Service Request
Record Created By	Client user’s initial’s that created the service request
Serial Number	Unit selected by client to be serviced if applicable