<< Click to Display Table of Contents >> Navigation:  Feature Details > Customer Service Requests > Deleting a Customer Service Request

 

1. Only the client logged in via WBI can delete a service request

 

2. And only if the service request has not yet been accepted

 

3. And only if the client has the delete rights given to their security group they belong to. Refer to the WBI Help section on configuring security group rights for a WBI client

 

To delete a customer service request:

1.log in as the client via WBI

2.select CSR to view it

3.and select the Delete menu option