<< Click to Display Table of Contents >> Navigation:  Feature Details > Notification Subscriptions > Notification Deliveries (last 7 days) grid

•The Notification Deliveries (last 7 days) grid provides the following

•Read the error if there is one to help you troubleshoot

•If no record of the notification in the log

•SMTP connection is attempted first before sending

•Security Group internal object: Object.Notification

 

 

The Notification Deliveries (last 7 days) grid provides the following:

 

•Confirmation that the Generator sent out the notification if successful

•Or if attempted to be sent out but failed, what the error is about notifications sent out over the last 7 days of events.

 

 

The Notification Deliveries (last 7 days) under the Administration navigation pane identifies notifications of events that have occurred in the last 7 days of events for all users.

 

The Notification Deliveries (last 7 days) under the <username> navigation pane identifies notifications of events that have occurred in the last 7 days of events for only that user (where <username> is the name of the person logged into AyaNova)

 

 

 

Read the error if there is one to help you troubleshoot:

 

If a record of the notification does show in this log and it has an error - read that error and fix based on what that error is.

 

For example, if the error says SMTP Delivery Error: One or more required fields are empty. Undeliverable.  check your Global Settings and make sure all required fields in the Notification section are filled including password for your SMTP server.

 

 

Once a notification has been sent (or in the case of an error, attempted to be sent) the notification message itself is deleted from AyaNova. So if an error occurs and you then fix the issue, you will not receive that notification as it has already been deleted UNLESS you have set SMTP Retry Deliveries to TRUE in Global Settings - Notification

 

 

If no record of the notification in the log:

 

If a record of the notification does not show in this log, then that means something else is the cause and you need to troubleshoot why

 

1. If the event occurred for an item that was created or modified before you subscribed, you will not be notified.

 

2. Check your notification settings – such as email address, pager number, etc

 

3. Checked your notification deliveries as it may be set to not send on certain days or certain times.

 

4. Confirm the AyaNova Generator settings

 

5. Perform a test to ensure that it is sending similar types of notifications for other events.

 

 

 

SMTP connection is attempted first before sending:

 

Notification generation now includes the new feature that when processing notifications, checks to see if there are *any* SMTP delivery method ones, if so then before any delivery attempts the Generator probes SMTP server by attempting a connection first.  

 

If this fails then logs it through the Administration navigation pane's Notification Deliveries (last 7 days) log if in generator service and skip all SMTP type notifications but continue to process others that *can* be delivered (i.e. internal memo and/or popups).

 

This way the AyaNova Administrator can easily see by the error in the Administration navigation pane's Notification Deliveries (last 7 days) grid that SMTP is down which is why no one is receiving their email or SMS notifications.

 

 

 

 

 

Security Group internal object: Object.Notification

 

NOTE: Only if the user is of User Type Administrator User will this user be able to view the Notification Deliveries  (last 7 days) grid in the Administration navigation pane

Forbidden: User of that security group can not access the Notification Deliveries  (last 7 days) grid at all
 
Read Only or Read/Write or Read/Write/Delete: User can view the Notification Deliveries  (last 7 days) grid

 

Grid columns: