Getting started - Advanced features¶
Once you have configured AyaNova for production use it's time to consider some of AyaNova's other time saving or advanced features that may be of use.
Commonly used features¶
Here we list a few very commonly used features in AyaNova that you might want to become familiar with and implement.
Work order status¶
The Work order status is a powerful feature of AyaNova for controlling the service process and ties into many other features of AyaNova including automatic notifications and enforcing process control. We strongly recommend using it to it's full capabilities.
Start small with just the status you know you'll need and add more later as you get to know AyaNova and how it fits into your service process.
Work order Tasks¶
The Work order tasks feature can save time entering labor details on work orders, standardize service processes, enable potentially less skilled service staff to follow pre-defined steps when providing service and more.
The Preventive maintenance feature of AyaNova can help you earn more revenue and create happier Customers.
Contracts feature is used to provide special pricing exceptions and manage service response time commitments and ties into the AyaNova Notifications feature.
AyaNova allows you to enter and track the service history of Customer owned equipment known as Units in AyaNova.
The Unit model feature in AyaNova saves time on entry by having a central location to put information shared by multiple Units such as warranty information etc.
Make use of the Unit model feature to save time on entry and take advantage of some special features.
You can also import Units and import Unit models if you can export that data from another program.
In AyaNova you can track loaner items or equipment that you loan or rent for a fee to Customers on Work orders. Many companies need to provide temporary replacement equipment in the course of service but often haven't formalized this process and don't always charge for the use of loaner equipment.
The AyaNova loan item system enables tracking equipment, where it is, when its due back and optionally charging for it on work orders.
You can even track your own internal service you perfrom on our own loaner equipment with AyaNova's Shadow unit feature.
The AyaNova User Notification system can automatically notify Users when any one of dozens of configurable events happen in AyaNova.
This system can ensure Users are aware of important events and make sure nothing important gets lost or forgotten no matter how crazy things get.
Notifications relate to every important area of AyaNova leveraging this system can make running a complex service business much easier.
We strongly recommend you get familiar with this important feature and make full use of it.
Customer facing features¶
AyaNova comes with some "Customer facing" features that you may want to implement:
AyaNova has a feature to enable automatic Customer notifications which enables you to set up automatic templated notifications to be sent out to selected Customers by AyaNova automatically when certain events take place.
This feature is useful when you want some Customer contact automation but aren't ready to enable the full AyaNova Customer login interface:
Customer login interface¶
This is the more comprehensive and poweful Customer self-service feature
You can optionally enable Customers to login to a special Customer interface of AyaNova to request service (that can be turned directly into a service work order if the request is approved), view and render their own work order reports and subscribe to customer specific notification events.
These features can save considerable time by automating some steps in the service process and offer a more professional service to Customers by making use of these features if appropriate to your business.
We recommend setting up a "dummy" test Customer in AyaNova and exploring the Customer login interface to get an idea of what the Customer will see and testing out the various features and security settings first.